More tough conversations.
Last week I had another tough one (this conversation I'd been dreading and had put it off since mid-December). But I decided I was over losing sleep over a guessing game in my head that was becoming a one sided argument and a blow to the bank account.
I made the call. I had the conversation.
The conflict was resolved, payment was made and a stronger business relationship was forged with a valued channel partner.
Here's the lesson for me. Tough conversations are not easy. They wouldn't be tough if they were.
But....they don't get tougher.
What's tough is putting them off, avoiding them, not knowing where you stand and not letting others know you're thinking.
I intend to keep having tough, respectful conversations, and hold myself accountable to having them earlier sooner than later. It's much better for business.
How about you? Do you put off tough conversations? And if so, which ones and why?
Michael Neaylon
MCME
Monday, January 30, 2012
Wednesday, January 25, 2012
Brand Stand: Grow The Good
Welcome to this fortnight’s edition of Brand Stand.
In this edition we look at growing the good in your business. We also begin the first in a series of video marketing tips, take a sneak peek at a rebrand, and highlight one of our MCs ideal for your kick off conference or first trade fair this year.
Your Brand
Grow the good. This is a piece of advice I first heard from playwright Timothy Daly quite a few years ago.”Grow the good in a piece of work,” Timothy said, “and let the rest fall away.”
At this time of year it’s tempting to focus on what’s not working or the gap between you and your goals. I’m not saying ignore areas for improvement such as sales, providing greater quality for your clients or aiming for more profit in your business.
But to give yourself the best chance of achieving those goals, ask yourself right now:
1. What works? Can you leverage that for even greater results?
2. What could work better? (And what adjustments to make so it does)
3. What’s getting in the way? How can you eliminate it, fast?
This helps you grow the good.
So does thorough investigation. Where are the most leads coming from? Are you uncomfortable with cold calls? Then make warm calls to existing clients and contacts first. Strengthen your current relationships. Join associations. Network. Go to more industry events perhaps.
Do you write well? Can your words bring in leads? Is it time to start a blog? Or perhaps it’s time to commit to writing the one you do write more often. And then when you become more confident, guest blog for others. I can tell you first hand it’s worthwhile. I write articles for Flying Solo and now blog for Dynamic Business Magazine. Both bring in enquiries.
Keep marketing (with a strategy) to keep your touch points in the marketplace. Keep in touch with your leads and clients. Make it easy for them to find you when they're ready.
You no doubt have proven ways your clients are already finding you. How can you leverage that? How can you grow the good work you’re already doing?
Your Video
Last newsletter we mentioned video marketing will become an increasingly popular and effective marketing tool. Here's the first in a series of online videos to give you pointers for your next video performance.
Have any comments or questions? Ask them in the comments here on the blog or on our Facebook page.
Your Marketing
I'll be giving more new tips on generating new business in upcoming workshops for BEC (Business Enterprise Centres) in Sydney and Paramatta.
The first two workshops 'The Secrets of Successful Marketing,' are booked for Feb 21 (Paramatta) and March 15 (Sydney) with more to come.
Sneak Peek
Here's a sneak peek at a rebrand and remodeled website we've been working on with Gill Rustidge at Zizzi Designs. That link takes you to the existing site. The new site isn't up just yet, but watch this space.
Zizzi's smart new site, mobile site, dedicated app and retro styled branding goes live soon...

Your Event
And without further adieu, here's this fortnight's featured MC and performer Charles Anthony.
Charles is one of the most sought after performers in corporate entertainment in Australia and the U.S. He brings together talents and experience as an actor, master of ceremonies, dancer, singer, mime, voiceover artist, physical comedian and writer to create memorable and exciting characters for each project. He's a true chameleon.

Give your brand experience

Wednesday, January 18, 2012
The Consulting Bible
I have a healthy business reading list this year and the first book I read this year was 'The Consulting Bible,' from master consultant Alan Weiss (the link is for Amazon and I read it on kindle, but you can also buy the book at The Book Depositry).
Alan Weiss is a master of mindset and practice; changing beliefs, attitude and behaviour in the process. You feel he's right beside you personally holding you accountable to your clients and yourself.
But this book covers more than just mindset. There are also realised concepts and clear, elegant models to demonstrate effective consulting processes and outcomes.
Those which resonated most for me were value based fees, his marketing gravity wheel and the accelerant curve, all of which powerfully demonstrate the momentum independent professionals create by building a brand around their practice.
He also gives clear boundary setting to maintain fee confidence, build your esteem and keep improving the client's condition.
Highly recommended.
MCME
Alan Weiss is a master of mindset and practice; changing beliefs, attitude and behaviour in the process. You feel he's right beside you personally holding you accountable to your clients and yourself.
But this book covers more than just mindset. There are also realised concepts and clear, elegant models to demonstrate effective consulting processes and outcomes.
Those which resonated most for me were value based fees, his marketing gravity wheel and the accelerant curve, all of which powerfully demonstrate the momentum independent professionals create by building a brand around their practice.
He also gives clear boundary setting to maintain fee confidence, build your esteem and keep improving the client's condition.
Highly recommended.
MCME
Monday, January 16, 2012
In Motion
This is a technique I use for writing, and it's one I now apply to other areas in business too, simply because it works so well.
Get in motion. Put your pen to paper and write. Don't edit. Simply write and keep writing.
Do the same with a specific challenge or goal. Write them at the top of a piece of paper, just as you would a title or headline, then road test your idea on paper. Think through every possible scenario, write down all the pros and cons, fears and traps, dreams and possibilities.
Then write for ten minutes without letting your pen leave the page. Build up to twenty minutes, then thirty.
Then, leave what you've written for a while and come back to it fresh. Sometimes your solution will be staring you straight in the face, other times you'll need to come back and look it with fresh eyes, other times again it's just simply not that good and you can discard it. Which is much better than having it swimming around in your brain, half formulated, never knowing whether the idea was a good one or not.
Do this regularly. Daily if possible. Weekdays are fine, you can forgo weekends if you like.
Writing is a muscle that needs developing. So is thinking. And the more you do this, the more you train yourself to think for yourself, and get yourself in motion.
It's techniques like these that help me write a book in ten months, a show in a week or an ebook in a day, like the new ones we're giving away for newsletter subscribers on the site now.
How about you? How do you get yourself in motion on things that matter?
Get in motion. Put your pen to paper and write. Don't edit. Simply write and keep writing.
Do the same with a specific challenge or goal. Write them at the top of a piece of paper, just as you would a title or headline, then road test your idea on paper. Think through every possible scenario, write down all the pros and cons, fears and traps, dreams and possibilities.
Then write for ten minutes without letting your pen leave the page. Build up to twenty minutes, then thirty.
Then, leave what you've written for a while and come back to it fresh. Sometimes your solution will be staring you straight in the face, other times you'll need to come back and look it with fresh eyes, other times again it's just simply not that good and you can discard it. Which is much better than having it swimming around in your brain, half formulated, never knowing whether the idea was a good one or not.
Do this regularly. Daily if possible. Weekdays are fine, you can forgo weekends if you like.
Writing is a muscle that needs developing. So is thinking. And the more you do this, the more you train yourself to think for yourself, and get yourself in motion.
It's techniques like these that help me write a book in ten months, a show in a week or an ebook in a day, like the new ones we're giving away for newsletter subscribers on the site now.
How about you? How do you get yourself in motion on things that matter?
Thursday, January 12, 2012
Tough Conversations
Twice this week I've had conversations which have both been tough. I found myself thinking 'I can have these later.... it's too early in the year...keep things good...it can wait.... it doesn't have to happen now.'
But they did have to happen, and I knew it.
And here's the rub. Despite some initial tension, both calls eventuated in more business. Not less.
Both business relationships have been strengthened.
Further sales have been made.
More will come.
Keep having tough conversations. They're good for business.
But they did have to happen, and I knew it.
And here's the rub. Despite some initial tension, both calls eventuated in more business. Not less.
Both business relationships have been strengthened.
Further sales have been made.
More will come.
Keep having tough conversations. They're good for business.
Labels:
branding,
business,
conversation,
mcme,
sales
Monday, January 9, 2012
Brand Stand: Hit Predictions 2012
Welcome to Brand Stand, the fortnightly newsletter from MCME dedicated to making your brand, your event and your people a success in 2012.
Your Brand

1. Think Big. The first hit prediction for your brand this year is you'll get what you focus on. I thank our client Paul Mitchell Speaker and Author and managing director of the human enterprise for further illuminating the concept recently. It's one of the biggest lessons I carry from last year into this one as I also experienced it first hand with business growth.
Don't buy into gloom and doom. Focus on what you can control: your business, your self, your relationships.
2. Video Marketing is going to take off exponentially. Not just because we're doing it now, but for many technical - and trust - reasons. The most significant of these are:
- Google owns YouTube, meaning greater search rankings for your site.
- Well produced video engenders greater trust in site visitors.
- You have the power of words multiplied by the effect of pictures to quickly and clearly demonstrate your features and benefits.
- People like to be entertained and a moving image is much more likely to catch someone's eye as the search the net..
- It's now relatively affordable to create your own video (but be warned, you need good sound and lighting, a tight script, clear purpose, and an objective eye).
3. Google +. It's early days, but we predict big things for Google + as a rival to Facebook, especially with their Brand pages. Get in early if you haven't already and check it out.
4. Mobile Marketing. Smartphones have moved beyond tipping point to become a staple for most people. That means more clients and customers buying from apps and mobile enabled sites becoming a must for all of us. We're currently creating both with a Zizzi Designs rebrand and upgrading Gill's existing site, which will go live very soon.
5. Sport Will Take Centre Stage This Year. Being an Olympic year, expect lots of sports related marketing. It's out there in force already. Having performed throughout the 2000 Olympics I see London 2012 Olympics as a boost for global sentiment. How can you piggyback on this positive atmosphere in your business?
Your New Year Gifts
I'm breaking with tradition to give two new eBooks this newsletter. As you no doubt know we give subscribers free eBooks for enrolling to our newsletter.
As we go deeper into other areas of brand (personal branding, greater brand experience, boutique brand management, corporate social responsibility and how to use humour to amplify your brand), I'm giving new subscribers two free new eBooks, Funny Business and Beyond Brand You, as these were hot topics many of you asked about last year.
As regular subscribers to the Brand Stand you can download them here for a limited time, until next Monday Jan 16.
I only ask two things.
1. If you have any feedback, questions or comments please leave those on the blog or our Facebook page.
2. Please invite one people you know will get value from The Brand Stand and our fortnightly updates by directing them to our Newsletter here.

Friday, January 6, 2012
Invest In Your Image
This is an excerpt from my latest eBook 'Beyond Brand You.'
It’s a well known fact that first impressions count. The way someone sees you when they first meet you shapes the way they view you from then on.
There are many excellent image consultants around and I highly recommend you contemplate seeing one, even for a one off consultation. I’ve coached a couple in their own businesses and seen the transformations they’ve achieved with their clients, which is often extraordinary for the client’s appearance and confidence.
Here are some pointers:
It’s a well known fact that first impressions count. The way someone sees you when they first meet you shapes the way they view you from then on.There are many excellent image consultants around and I highly recommend you contemplate seeing one, even for a one off consultation. I’ve coached a couple in their own businesses and seen the transformations they’ve achieved with their clients, which is often extraordinary for the client’s appearance and confidence.
Here are some pointers:
- Know the colours which work for your skin tone, eye and hair colour
- If everyone in your business wears black or suits or any other uniform, what accessories can you add to stand out? Red bag? Bow tie? Black tie on black shirt with a black jacket to up the ante of black?
- Spend twice as much on your professional wardrobe, but buy half the quantity.
- If you haven’t revamped your wardrobe for a while, do.
- Lost or gained weight? Buy tailored clothes or alter yours to fit you now.
Have any additions of your own?
The ebook 'Beyond Brand You,' will be free to all subscribers who sign up for our newsletter, The Brand Stand.
Sunday, January 1, 2012
Lessons Learned To Leap Ahead
Speaking with my father over the break, he said 'the business seems to be a lot healthier this year Mike. What do you think the turning point was?'
Dad's right. The business is much healthier. The question of what the turning point was is more challenging to answer. But with a bit of thought, reflection and planning for the year ahead, here are a few breakthroughs I found which I hope will help propel you forward this year.
1. Give Credit. Whether you're quoting someone in a presentation, white paper or article, congratulating a team member on a job well done or sincerely complimenting a client for their well earned success, giving credit costs you nothing, and if delivered well creates great returns.
2. Take Credit. Both financially, and for milestones achieved. Taking a microloan for the business was a way of backing the business, and myself. As with all credit, paying it back quickly is not only financially smart, but the responsible thing to do. Taking credit was trickier, but given we've all got access to self generate more PR now, you're denying yourself earned exposure if you do. This is such a vital point, I'll give it a blog and book chapter of it's own.
3. Stick With It. Yep, plain old fashioned persistence at sticking with the stuff that matters. Might not sound so sexy, but sticking at your marketing plan, staying with your challenging project or standing by a tough decision when others would quit is often where true leverage lies.
4. Let Go. As a marketing mentor of mine, John Eggen wisely said, 'successful people don't do everything on their to do list.' Same goes for respectfully letting clients, leads, outdated strategies or beliefs, bad investments, and sometimes even team members go.
5. Get In Front Of Bigger Players. This is about honing your target market and finding every opportunity to speak, train, coach, sell, question, prod, promote and listen to them. You don't need to be a speaker, coach or trainer to do these by the way. But it helps to ask intelligent questions and always listen to them. Think of this as more than just being polite or good PR, but due diligence and respect for both players.
These are only some of the lessons I learned last year, but they certainly made a difference. As did constantly marketing, taking more calculated risks, learning to say no, taking setbacks on the chin, knowing what to outsource and what to keep in house, increasing online and offline profile, and a plethora of other contributing factors.
What about you? What lessons have you learnt that will propel you forward this year?
Dad's right. The business is much healthier. The question of what the turning point was is more challenging to answer. But with a bit of thought, reflection and planning for the year ahead, here are a few breakthroughs I found which I hope will help propel you forward this year.
1. Give Credit. Whether you're quoting someone in a presentation, white paper or article, congratulating a team member on a job well done or sincerely complimenting a client for their well earned success, giving credit costs you nothing, and if delivered well creates great returns.
2. Take Credit. Both financially, and for milestones achieved. Taking a microloan for the business was a way of backing the business, and myself. As with all credit, paying it back quickly is not only financially smart, but the responsible thing to do. Taking credit was trickier, but given we've all got access to self generate more PR now, you're denying yourself earned exposure if you do. This is such a vital point, I'll give it a blog and book chapter of it's own.
3. Stick With It. Yep, plain old fashioned persistence at sticking with the stuff that matters. Might not sound so sexy, but sticking at your marketing plan, staying with your challenging project or standing by a tough decision when others would quit is often where true leverage lies.
4. Let Go. As a marketing mentor of mine, John Eggen wisely said, 'successful people don't do everything on their to do list.' Same goes for respectfully letting clients, leads, outdated strategies or beliefs, bad investments, and sometimes even team members go.
5. Get In Front Of Bigger Players. This is about honing your target market and finding every opportunity to speak, train, coach, sell, question, prod, promote and listen to them. You don't need to be a speaker, coach or trainer to do these by the way. But it helps to ask intelligent questions and always listen to them. Think of this as more than just being polite or good PR, but due diligence and respect for both players.
These are only some of the lessons I learned last year, but they certainly made a difference. As did constantly marketing, taking more calculated risks, learning to say no, taking setbacks on the chin, knowing what to outsource and what to keep in house, increasing online and offline profile, and a plethora of other contributing factors.
What about you? What lessons have you learnt that will propel you forward this year?
Brand Stand Radio: Podcasts From the Vault
Our podcast series with smart, generous
specialists and business owners proved very popular last year.We'll be doing more this coming year on personal branding, internal brand engagement and increasing your online and face to face presence.
In the meantime, I hope these help you kick start your branding, marketing and sales for the year ahead.
Getting the Most From Your Website With Gihan Perera
Developing Product in a Digital World with Corban & Blair's Gillian Corban
The FSP Rebrand with Tempus Wealth's Bill Webster
Make Your Brand Stand Out in the Media with Susie Elelman
All the best for 2012
michael@mcme.com.au
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